Startup

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The Key to Startup Marketing is Understanding Language of your Customers

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The Key to Startup Marketing is Understanding Language of your Customers

If you’ve read our book, The Titanic Effect, you know that we are strong proponents of picking a customer segment to target at the start. Then you can expand by segments over time to grow. But, you really have to know who is your ideal customer. If you need more ideas about what an “ideal customer” is, check out our interview on the Creative Warriors podcast. Once you know who your ideal customer is, you have to frame your ideas in the language they use.

Hopefully, you have the ability to do deep, insightful research with them. But, if you don’t there are unobtrusive ways you can figure this out, too. You can start by using some online tools to better understand the language people are using with they think about your product. While not perfect, keyword planning tools available from companies like Google, Google Trends, Keyword Generator, Keyword Sheeter, Answer the Public, and others will give you lists of keywords for both broad and narrow topics. They start with the keyword(s) you provide and give lots of related words. Some will also give you search volume estimates. Traditionally, this is the first step in SEO (search engine optimization) which you should also do. But it can also be used to develop a hierarchy of language around your offering.

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The 10 Steps to Physically Starting a Business

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The 10 Steps to Physically Starting a Business

Someone who read our startup book, The Titanic Effect, reached out to us to say, “I think I understand the decisions I need to make. Now, I am ready to start my business. What are my first steps?” While our last blogpost shared how to develop a process for making complex decisions, this one is for those of you who are ready to actually start your business. So, here are your first 10 steps. In case that number intimidates you, they are interrelated and can be done concurrently. You are already working on another step while completing an earlier one. And we assume you already have the business idea. These are the steps to physically start that business. 

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Decisions, Decisions: How Startups Need to Approach Decision Making

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Decisions, Decisions: How Startups Need to Approach Decision Making

We recently started reading Steven Johnson’s book Farsighted: How We Make The Decisions That Matter The Most. The essence of the book is that complex decisions require a thoughtful and intentional process to increase the odds of having a favorable outcome… Here are three key elements to good decision making in the startup context:

 

The logic is very similar to our framework in The Titanic Effect. Making important decisions under conditions of uncertainty can have unanticipated consequences—what we call debtbergs in our framework—in a variety of areas including people, markets, technology/product, and strategy. Understanding the tradeoffs and implications of these decisions is important for complex strategic choices like those that startups make on a regular basis. We map out many of the common mistakes founding teams make that can subsequently sink their startups.

 

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Is the Startup Life a Sprint? A Marathon? Nope, it’s an Ironman

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Is the Startup Life a Sprint? A Marathon? Nope, it’s an Ironman

“It’s not a sprint—it’s a marathon!” We hear entrepreneurs with some experience use this phrase to caution new founders about going too fast too soon and burning out. We absolutely agree with part of this expression—starting a company is certainly not a sprint. But as endurance athletes ourselves, we would put a twist on this. Getting a startup going is a lot more like a multisport endurance event such as an Ironman than it is like a marathon. Why? Because it takes several different skillsets to launch a successful venture, not just one. Like a triathlon, there are at least three major categories of uncertainties founders must navigate—working with people, understanding the market, both competition and customers, and developing the product. We call these the human, marketing, and technical oceans.

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Startup Sales: Up and To the Right?

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Startup Sales: Up and To the Right?

Every startup pitch has a slide that shows a future revenue or sales forecast. Can you guess what the overall shape of that revenue growth looks like? If you thought “hockey stick,” then ding, ding, ding – you are right! For those that don’t know what a hockey stick sales growth chart looks like, check out the figure below. But, is that shape of the sales growth curve realistic for startups? It could be.

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Startups Need to Master the NOW and the NEXT

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Startups Need to Master the NOW and the NEXT

We’ve recorded a number of podcasts lately. Somewhere in the conversation we get asked this question, “What do you say to the entrepreneur who feels overwhelmed and can’t figure out where to start?” We tend to see two different approaches. First, there are those entrepreneurs who just start doing things. Sometimes doing creates momentum and that’s a good thing. But, their activity is kind of scattered because they don’t really have a plan. On the other hand, we also see entrepreneurs who plan, plan, plan but never really take any action. So, we thought we would share the NOW and the NEXT as a way to help you figure out what to do tomorrow.

 

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Lessons Learned from Intrapreneurship and Entrepreneurship

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Lessons Learned from Intrapreneurship and Entrepreneurship

Guest Blog by Sunny Lu Williams (sunny@techserv.io) 

At the book launch for The Titanic Effect: Successfully Navigating the Uncertainties that Sink Most Startups, Kim and Todd asked me to share my personal insights leading innovation activities both within my former employer of 13 years, Telamon Corporation, and now my own company, TechServ. Here are the 3 ideas I shared about how I manage the uncertainty to succeed:

Know your Role on the Rig– You have to start by knowing your own strengths and weaknesses. Then, build a team to supplement your strengths. Teams’ skill sets should enhance the whole, especially complementing where the leader is weak. Be flexible about what role you take on as a leader, working from your strengths…

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How to Navigate The Titanic Effect Blog

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How to Navigate The Titanic Effect Blog

To the Titanic Effect followers: This is an exciting week for us. The printed copy of the book was released earlier this week! If you are new to the party, here is a brief video summarizing the book’s contents, with props from a few endorsers: http://bit.ly/TitanicEffect.

We have been writing a weekly blog since October. It has been a lot of fun and a good learning experience for us. We’ve creatively thought about how to package the book’s key contents in bite-sized morsels. To be honest, it is also a lot of work! But our followers have grown over that time. We hope this effort will continue to “scale” as the book gets out there. We also realized that the long scrolling list of blog topics online is quite a challenge to “navigate.” In fact, a newcomer might find it intimidating. Even a hard core follower might have difficulty finding that blog they liked on product/market fit, for example.

 With that in mind and to celebrate the book launch, we are using this week’s blog to recap our blogs by category, with a brief guide to how to “consume” them. This is a longer blog than usual, but we wanted to be comprehensive.

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Know thy Competition

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Know thy Competition

You have to be aware of your competition in order to establish customer value and differentiate yourself. That premise applies even to books like The Titanic Effect: Successfully Navigating the Uncertainties that Sink Most Startups. So, it’s time for us to take a look at our competition.

Most retailers are a bit of a “walled garden” in that they have lots of data they don’t share with the vendors whose wares they sell. This includes books. What we do know is which are the best-selling books in the categories of “startups,” “new business enterprises,” and “starting a business.” Of course, which specific books are in the top 3 to 10 do change over time. But for the last year, two books have held steady in the top 10, typically at #1 and #2. They are Peter Thiel’s Zero to One and Eric Ries’  The Lean Startup. So, let’s look at what makes our book different from these.

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The Many Shades of “Proof of Concept,” your PoC

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The Many Shades of “Proof of Concept,” your PoC

In a prior blog, we discussed the difference between PoPs (Points of Parity) and PoDs (Points of Differentiation). Now it is time to talk about PoC—Proof of Concept. While this seems relatively straight forward, there are actually many nuances to and perspectives on what constitutes “Proof of Concept.” Understanding how to frame and set expectations about PoC is an important discussion for the budding startup.